A clear refund policy for projects

Before you sign, you should know what happens if plans change. Our new Refund Policy page puts the rules in one place.

How you pay

The first milestone of a project is a 25% advance, invoiced when the Consulting Services Agreement is signed and paid before kickoff. Later milestones are invoiced as you approve them, Net 15.

If you cancel before work starts

If you cancel in writing after paying the advance and before work has started, we refund the advance less an administrative charge of 25% of the advance, within 15 business days.

For example, on a $40,000 project the advance is $10,000. Cancel before work starts and you get $7,500 back.

If we cancel, or we cannot start within 30 days of the planned kickoff for reasons within our control, we refund the advance in full.

When work has started

Work has started once the kickoff meeting has been held or we have begun work on the first milestone, whichever comes first. From then on, the advance is not refunded.

How to ask

Email info@logicintelligence.com with your quote or project number. Refunds are paid to the account that paid the invoice.

If the scope needs to change during the project, the change goes through an amendment you both approve, not through the refund rules.

The agreement decides

The same rules are in the Consulting Services Agreement you sign, and the signed agreement is what governs your project. The Refund Policy also covers monthly roles and prepaid hours, and how to ask for a refund.

Questions? Open a request in the Support Center.