Refund policy
How cancellations and refunds work, in plain words.
Last updated: November 8, 2026
This page explains how cancellations and refunds work for projects you buy on Data Arcade. Your signed Consulting Services Agreement (CSA) is the contract; this page describes what it says in plain words.
1. How you pay
- Nothing is charged when you check out — checkout sends your quote to our team for review.
- The first milestone is a 25% advance, invoiced when the Consulting Services Agreement is signed and paid before kickoff.
- Each later milestone is invoiced once you approve it. Every invoice is due Net 15.
2. Cancelling before work starts
- If you cancel a project in writing after paying the advance and before work has started, we refund the advance less an administrative charge of 25% of the advance, within 15 business days of the cancellation.
- For example, on a $40,000 project the advance is $10,000; if you cancel before work starts, you get $7,500 back.
- If we cancel, or we can’t start the project within 30 days of its planned kickoff for reasons within our control, we refund the advance in full.
- Work has started once the project kickoff meeting has been held or we have begun work on the first milestone, whichever comes first.
3. After work has started
- Once work has started, the advance is not refunded.
- Either of us can end a project with 30 days’ written notice. You then pay for the milestones you have accepted and for the work done on the milestone in progress up to the end date, and the advance is applied to those amounts.
4. Fractional Chief Data & AI roles
- Month-to-month is billed monthly in advance with no discount; cancel anytime with no administrative charge.
- A prepaid 6-, 12-, or 24-month term may be cancelled at any time during the term. The unused portion of the prepayment is refunded, less a 20% administrative charge deducted from the total amount paid.
5. Frontier Plans and Frontier Hours
Frontier Care plans and Frontier Hours are billed monthly in advance. As our Terms of Use say, Frontier Care maintenance plans and Frontier Hours subscriptions are billed monthly with a 3-month minimum term; after the minimum term they may be cancelled with 30 days’ written notice. Refunds for prepaid Frontier Plans and Frontier Hours follow your Consulting Services Agreement.
6. The agreement governs
Your signed Consulting Services Agreement — Part A, the Master Services Agreement, and Part B, the Statement of Work — is the contract. If this page and your signed agreement differ, the agreement governs. Payment and cancellation terms can be negotiated for a project, and are then written into its Statement of Work.
7. How to ask
Email info@logicintelligence.com with your quote or project number. Refunds are paid to the account that paid the invoice; a refund for a cancellation before work starts is paid within 15 business days of the cancellation.
8. Common questions
Can I get my advance back if we cancel before kickoff?
Yes, less 25% of the advance. If you cancel in writing before work has started, we refund the advance less an administrative charge of 25% of the advance within 15 business days. If we cancel, or can’t start within 30 days of the planned kickoff for reasons within our control, you get the whole advance back.
What happens to the advance once work has started?
It isn’t refunded. If the project ends early, it is applied to the milestones you have accepted and the work done on the milestone in progress.
Do I pay anything at checkout?
No. Checkout sends your quote to our team for review. The first invoice is the 25% advance, sent when the Consulting Services Agreement is signed.
Which wins, this page or my agreement?
Your signed Consulting Services Agreement. If this page and the agreement differ, the agreement governs.
Buying a Data Circuit plan? See the Data Circuit refund policy.