Frontier Data Platform Maintenance
Frontier Care maintenance plans for Dynamics 365, SQL, Power Platform and your data platform — break/fix, administration and small enhancements, metered in Frontier Hours.
Overview
Frontier Care keeps Dynamics 365, SQL, Power Platform and your data platform running: break/fix support, user and security administration, Microsoft escalation management and release wave reviews, metered in Frontier Hours on your own infrastructure.
Frontier Care ((rate shown when signed in)) includes 10 Frontier Hours and a 2-business-hour critical response. Frontier Hyper Care ((rate shown when signed in)) includes 25 Frontier Hours that roll over for 30 days, a named functional consultant, 1-hour critical response 24/7 when your system is down, release wave regression testing, small enhancements, and Copilot for Dynamics 365 enablement with a quarterly roadmap review. Both plans include an AI Roadmap and ROI built with Data Circuit and a complimentary Data Circuit plan while the maintenance plan is active; 3-month minimum term. Microsoft licensing is procured separately by the client, and new builds are scoped and quoted separately.
What you get
- Break/fix support for Dynamics 365, SQL, and Power Platform
- Basic dashboards, basic data & AI governance
- Microsoft escalation management — we own the case
- Release wave impact review, twice a year
- User, license, and security role administration
- Support portal access and a monthly ticket report
- AI Roadmap and ROI (built with Data Circuit)
- Frontier Hyper Care adds a named functional consultant, 1-hour critical response 24/7 when your system is down, release wave regression testing in your sandbox, small enhancements, and Copilot for Dynamics 365 enablement
Milestones
| Milestone | Duration | Share of price |
|---|---|---|
| 1Onboarding & Baseline | 2 wks | 100% |
Each milestone is invoiced only after you approve it in your portal.
Payment terms
- Frontier Care plans are billed monthly in advance with a 3-month minimum term: the first month is invoiced at signing and paid before onboarding begins, and each later month is invoiced at the start of that month.
- Invoices are due Net 15. Payment terms can be negotiated based on the project's scope and duration; any agreed change is confirmed in the signed Consulting Services Agreement.
- All payments are processed securely.
- Quotes are valid for 30 days. Final scope and pricing are confirmed in the signed Consulting Services Agreement.
- Execution: after Data Arcade review, both parties accept the quote online; the Consulting Services Agreement (MSA + SOW) is then signed electronically by both parties.
Frequently asked questions
What does Frontier Data Platform Maintenance include?
It includes: Break/fix support for Dynamics 365, SQL, and Power Platform; Basic dashboards, basic data & AI governance; Microsoft escalation management — we own the case; Release wave impact review, twice a year; User, license, and security role administration; Support portal access and a monthly ticket report; AI Roadmap and ROI (built with Data Circuit); Frontier Hyper Care adds a named functional consultant, 1-hour critical response 24/7 when your system is down, release wave regression testing in your sandbox, small enhancements, and Copilot for Dynamics 365 enablement.
How much does Frontier Data Platform Maintenance cost?
The published price range is $1,995 – $4,995 per month. Configure the package with a free account to get your fixed quote; the price is fixed for the agreed scope.
How long does Frontier Data Platform Maintenance take?
Typically Subscription, depending on the scope you configure.
What do we need to provide?
Admin access to your Microsoft tenant and platforms; Escalation contacts; Current solution or architecture documentation.
How is it paid?
Frontier Care plans are billed monthly in advance with a 3-month minimum term: the first month is invoiced at signing and paid before onboarding begins, and each later month is invoiced at the start of that month.