Security and privacy

Delete your account

Updated November 7, 2026

Two steps

1. Delete all your content. In your account open Privacy and choose Delete all my content. This removes your assessments, saved quotes, documents, chats and support requests on both sites.
2. Delete your account. Read what is deleted and what is kept, agree, and confirm with your password. We email you a link; it works for 2 hours.

When you open the link your account is closed and you're signed out everywhere. One account works on both sites, so it's closed on both.

Changed your mind

Log in within 10 days and choose to restore your account. After 10 days it's permanently deleted.

What we keep

We keep payment records, signed agreements and delivered-project records for as long as the law requires, with your name and contact details removed. Your Customer ID stays on those records, so it's never given to anyone else.

When you can't delete yet

You can't delete your account while an agreement is out for your signature, a signed project is still running, an invoice is unpaid, or a card dispute or refund is open. Contact us in that case.