Agreements and payments

Paying for a project

Updated November 7, 2026

How you pay

• The first milestone is a 25% advance, invoiced when the Consulting Services Agreement is signed and paid before kickoff.
• Each later milestone is invoiced after you approve it.
• Every invoice is due Net 15.

Payment terms can be negotiated for a project; any change is written into its Statement of Work.

Cancelling and refunds

If you cancel in writing before work starts, the advance is refunded less 25% of the advance. Once work has started, the advance isn't refunded. The details are in our Refund Policy; your signed agreement governs.