Getting started

Open a support request

Updated November 7, 2026

Open a request

1. Sign in.
2. Go to the Support Center or the Support tab of your account.
3. Choose a category, add a subject, describe what you need, then send it.

You get a request number by email right away, and the request appears under My requests.

Follow it

When our team replies we email you, and the reply appears in your account. Reply from your account to keep the conversation in one place. Please don't send passwords or other secrets in a request.

Close or reopen

Close a request yourself once it's solved. If you need more help later, reply to it and it reopens.

Other ways to reach us

Call 1 (877) DATA ARC (328-2272), Monday–Friday, 8:00 AM – 3:00 PM PT, or email info@logicintelligence.com. Have your Customer ID and Primary PIN ready.