Your account

Your Customer ID and Primary PIN

Updated November 7, 2026

What they are

• Customer ID: a 7-digit number that identifies your account. It never changes.
• Primary PIN: a 4-digit code that proves it's you when you call, chat or email support.

Where to find them

Sign in and open the menu under your name. Both are shown at the top, and on the Support tab of your account.

When we ask for them

When you contact support by phone, chat or email, we may ask for your Customer ID and PIN. Our team can only check whether the PIN you give is right; they never see it and never read it back to you.

Change your PIN

1. Open the menu under your name and choose Edit next to your PIN.
2. Enter your password and a new 4-digit PIN.

1234 and the same digit four times (like 0000) aren't allowed. We email you whenever your PIN changes; if you didn't change it, contact us straight away.